Razorfish needed a technical writer to create the end-user documentation for ADT's Pulse home automation system with the iControl panel. The system had not been publicly released, and a creative director and account manager had a beta prototype installed in their homes in another state. The technical writer would need to test a full range of automation rules based on a list of scenarios provided by a business analyst and write out detailed steps including screenshots to incorporate into end-user documentation.


Working with an actual test system to verify and validate commands, I wrote step-by-step instructions for how to create home automation rules, and wrote tooltip content to correspond with online help content. I produced dozens of carefully detailed steps in plain language to explain how to clearly and accurately reproduce a test scenario based on the type of panel or phone the end-user was utilizing. I initially wrote out the steps for each activity, and validated my own work by recreating my steps in accordance with my own documentation.


Reporting to a creative director and senior content strategist, the deliverables took the form of detailed content requirements documents. A visual designer took the handoff to write up the content from my requirements documents into a visually pleasing instruction manual for print and online access.